Take Risks or Be Disrupted - How to Encourage Risk Tolerance in Product Management

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You only need one word to describe John F. Kennedy’s tolerance for risk: moonshot. We know Kennedy understood the enormity of his moonshot gamble from a 1962 speech:

“(I)f I were to say … that we shall send to the moon, 240,000 miles away … a giant rocket more than 300 feet tall … made of new metal alloys, some of which have not yet been invented, capable of standing heat and stresses several times more than have ever been experienced,  ... carrying all the equipment needed for propulsion, guidance, control, communications, food and survival, on an untried mission, to an unknown celestial body, and then return it safely to earth, re-entering the atmosphere at speeds of over 25,000 miles per hour, causing heat about half that of the temperature of the sun … and do all this, and do it right, and do it first before this decade is out--then we must be bold…. And, therefore, as we set sail we ask God's blessing on the most hazardous and dangerous and greatest adventure on which man has ever embarked.”

The people assigned to execute JFK’s vision didn’t know exactly what they’d face on their path to the moon; only that they would face something huge and unknown. As we guide our products to market, product managers also travel an uncertain path. Human beings naturally crave comfort, so when confronted with uncertainty, some gravitate to paths so well-traveled that there are ruts in the road. There’s little new to see on such a road; that’s the allure of certainty — nothing surprising or disconcerting. But traveling this beaten path has a toll.  If we don’t get off it, we lose the chance to discover new things, missing opportunities. Instead of traveling safe, rutted paths, great product managers, like JFK, must be willing to explore new roads. We must learn to be the best risk-takers around, as long as we make sure that the risks we take are wise ones.

The Beaten Path Isn't Safe Anyway

Wait, you might be thinking, my responsibility is to not be irresponsible -- to not gamble with company resources. A lot of money is at stake; we’ve got to stay on schedule. I’m need to stick with the safe bet.

But there’s no such thing as the safe bet. Traveling the tried-and-true path has its own dangers. For one thing it dulls the senses since there’s no need to stay truly alert. This is how people sometimes miss their exit ramps on roads they’ve driven a thousand times before: The brain goes on autopilot and attention wanders. Next thing you know, you’re in the wrong lane for your turn off, futilely putting on your turn signal, hoping the sharper drivers in the lane you need will show mercy and let you in. (And if they’re your competitors, they won’t.)

As a Product Manager, think about how the autopilot approach to product management could hurt your product and company. Autopilot is a static state; you won’t evolve to find solutions to new challenges on cruise control. Being lulled into complacency robs you of the awareness and responsiveness you need right now. 

The fact is, product managers need challenge, not comfort, to grow and evolve. On the beaten path there’s no need to be resourceful, inventive, or creative. As I wrotein my book The Other Ideas: Art, Digital Products, and the Creative Brain, there is risk in comfort:

“(W)e need uncomfortable situations in order inspire exceptional ideas. When we place ourselves in a position of discomfort, we will begin to feel a sense of urgency. This urgency will help us solve the problem at hand, because it forces us to be our best and tap into our most inventive capabilities.”

Imagine the sense of urgency felt at NASA as the team rocketed forward in its quest to reach the moon in under a decade. And they did it — because they took risks.

The Proven Rewards of Risk-Taking and Tolerating Uncertainty

At NASA, questions and risk-inspired traits such as resourcefulness and inventiveness didn’t just land a man on the moon, they sparked a slew of solutions that had impacts beyond their applications in space travel. Freeze-drying, cordless vacuums, food safety systems, enriched baby food, temper foam — these came from an environment where risk, experimentation, and uncertainty were a constant. Risk can give us unforeseen boons.

Risk-takers are often rewarded with a competitive edge because they have a greater chance to innovate. If you’re off the beaten path, you must blaze trails. Consider Apple, the company whose products create revolutions, often leaving everyone else to play catch-up.

Of course, risk-takers and organizations must face the specter of failure, but, as Amazon.com founder Jeff Bezos wrote in his 2015 letter to shareholders, “failure and invention are inseparable twins.”

As a product manager, you might experience a twist in your stomach at the notion of failure; here are some tips to help you with it.

5 Tips to Cultivate Risk Tolerance

Tip 1: Choose the right things to put at risk. In his shareholder letter, Bezos described two types of decisions. The first type he compared to a one-way door in that they are “irreversible or nearly irreversible.”  These consequential decisions, Bezos warns, “must be made methodically, carefully, slowly, with great deliberation and consultation.”

The other type ofdecision Bezos compared to a two-way door. If you make a wrong call, you don’t have to live with it — “You can reopen the door and go back through,” says Bezos. “Type 2 decisions can and should be made quickly by high judgment individuals or small groups.”

Bezos observed that as organizations grow, there’s a tendency to treat all decisions as if they are one-way doors, resulting in “unthoughtful risk aversion, failure to experiment sufficiently, and consequently diminished invention.”

Yes, some risks deserve long and sober consideration, and you’re right to feel their weight. Others decisions, though, should be undertaken with care, but not fear.

Tip 2: Practice risk-taking in your personal life.  If you embrace uncertainty in your everyday life by taking risks, it begins to feel more normal and induces less anxiety. Your tolerance for risk increases as does your confidence in taking risks.

Now, I’m not saying you should make life uncomfortable or create large-scale internal conflicts. But if, for instance, you always travel the same route on your commute, why not try a different road? If you see a dish you’ve never tried on a restaurant menu, why not order it for the first time? You might gradually become a discoverer and find yourself looking forward to uncertainty as opposed to running away from it.

Tip 3: Question everything. When you challenge your ownassumptions, it might feel as if you’re exposing your very foundation to seismic events. Naturally, your instinct might be to to quake in response. But questioning opens a door to new insights, no matter how unsettled you feel in exposing yourself to uncertainty. Questioning can give you a completely new perspective, and that can be a competitive edge. So, question, reevaluate, play the Devil’s advocate. Open yourself up, be willing to see in new ways. Doing so releases you from dogmatic thinking and self-imposed thought limitations that may be hindering your ability to evolve as a product manager.

Tip 4: Be flexible. Since change is a given feature of tech ecosystems, it’s better to embrace and guide the change rather than ignoring it and being at its mercy. Embracing change as an ally is the only way to innovate and improve, and that’s crucial in a world where disruption is the new normal. Some companies are only just waking up to the Internet of Things and cyber warfare. Meanwhile, AI, VR, and self-driving cars are coming out of the future and into the present, taking some by surprise. Are you talking about wearables? What about implantables? Some people are already being chipped. Tomorrow, you might wake up to a revolution. As a product manager, you need to be on the front lines. In the best-case scenario, you are leading the revolution.

Tip 5: Be ready to fail. By nature, some experiments succeed, others fail. In our times, Elon Musk’s SpaceX suffered a spectacular failure in September 2016 when its Falcon 9 rocket exploded on the launchpad. Yet, months later, in March 2017, SpaceX made history by reusing and re-flying a rocket -- the rocket reentered the atmosphere without burning up, and then landed on a ship in the Pacific.

Bottom Line: Product Managers Cannot Evolve Without Taking Risks

Safety and certainty are natural longings. For great Product Managers working in the ever-changing Tech landscape, though, success depends on evolution, and that requires taking responsible and reasoned risks — a break from the tried-and-true in favor of the new.

Without evolution, you risk becoming less relevant or even = losingyour job. Also, staying on the crowded, well-travelled path wastes the opportunity to blaze trails and better yourself as a Product Manager.

As Kennedy said in 1962 “ We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard, because that goal will serve to organize and measure the best of our energies and skills.”

Now it’s your time; take the leap today. 


 
 
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Yonatan Levy